Cerebrum IQ
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Cerebrum IQ

Cerebrum IQ has faced multiple complaints regarding unauthorized charges, misleading subscription practices, and poor customer service. These issues raise concerns about potential violations of consumer protection laws and the risk of legal actions.

Quick summary on Cerebrum IQ

Cerebrum IQ, an online IQ testing platform, has faced several concerns related to regulatory warnings, lawsuits, and customer complaints. Below are key negative points associated with the service:

 

Unauthorized Charges and Misleading Subscription Practices

Unexpected Fees: Users have reported being charged significantly more than the advertised £0.99 for the IQ test, with some experiencing weekly charges of £19.99 or more without clear consent.

Difficult Subscription Cancellations: Canceling subscriptions is challenging, often requiring considerable effort and time, leading to frustration among users.

 

Poor Customer Service and Unresponsive Support

Automated Responses: Customer support often provides automated replies that fail to address specific issues, leaving users without effective assistance.

Lack of Personalized Help: Users seeking assistance for unauthorized charges or technical problems report receiving generic responses, with no personalized support to resolve their concerns.

 

Technical Issues and Service Reliability

Platform Malfunctions: Users have encountered technical problems with the IQ test, such as freezing and malfunctioning, which are often not resolved promptly.

Unaddressed Complaints: Despite reporting issues, users frequently find that their complaints are ignored or inadequately addressed, leading to dissatisfaction.

 

Negative User Experiences and Scams

Unauthorized Charges: Some users have been charged amounts like $50 weekly without their consent, leading to financial concerns and a sense of being scammed.

Refund Difficulties: Users attempting to obtain refunds for unauthorized charges often face challenges, with some reporting unsuccessful attempts to recover their money.

 

Regulatory Concerns and Legal Issues

Potential Violations: The platform’s practices, including unauthorized charges and misleading subscription models, may violate consumer protection laws, raising concerns about its regulatory compliance.

Risk of Legal Action: The accumulation of user complaints and potential legal violations could expose Cerebrum IQ to lawsuits, posing risks to its reputation and operational continuity.

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