Cheri Tree

Customer Service Issues: Clients have reported prolonged wait times when contacting customer support, with instances of being on hold for over 30 minutes. Some customers felt that support representatives were uninterested and unhelpful, often transferring calls without resolution.

Service Quality: Attendees of coaching sessions felt that the content was rushed and lacked depth, describing the insights as generic and unhelpful. There is a perception that the services provided do not align with the expectations set by the company’s marketing materials.

Billing Discrepancies: Customers have encountered unexpected charges for services not rendered. The process to dispute these charges has been described as lengthy, often requiring multiple escalations before resolution.

Unfulfilled Promises: Clients were promised personalized plans tailored to their needs but received generic solutions instead. This mismatch between expectations and delivery has led to dissatisfaction among users.

Transparency Concerns: There are allegations that the company may have used DMCA claims to suppress negative reviews, potentially limiting access to unbiased customer feedback. Such actions raise questions about the company’s commitment to transparency and openness.