FarNorthReview

Billing Disputes: Customers report unexpected charges for services they never subscribed to, with fees appearing on their accounts without prior notice. Many complain about recurring charges initiated without clear, explicit consent, leaving customers puzzled by continual deductions.

Unmet Service Expectations: Users frequently note that the software underdelivers—features are missing or malfunctioning compared to what was advertised. Attempts to get help are often met with generic responses or no reply at all, leaving technical problems unresolved.

Unprofessional Customer Service: Many customers have encountered dismissive or even impolite responses from support staff, exacerbating their frustrations. Customers report being passed around between representatives with little follow-up or clear updates on issue resolution.

Lack of Accountability: Numerous complaints highlight the company’s habit of delaying responses, forcing customers to wait long periods before any action is taken. Even after filing complaints, many issues remain partially or wholly unresolved, resulting in repeated contacts with little progress.

Damage to Reputation: A trail of unresolved complaints and harsh reviews on platforms like the BBB severely tarnishes the company’s public image. Persistent issues in service quality and billing practices have led to a widespread loss of trust among existing and potential customers.