Roobet

Roobet, a cryptocurrency-based online casino operating under a Curaçao license, has been under scrutiny due to numerous allegations and user complaints. Despite its modern interface and crypto integration, several issues have raised concerns about its reliability and trustworthiness.

Inadequate KYC and AML Procedures
Roobet has been criticized for allowing users to deposit and gamble significant amounts without proper Know Your Customer (KYC) verification. One user reported losing over €35,000 without any identity checks, violating Curaçao’s updated regulations requiring KYC before gameplay. This lack of due diligence raises serious concerns about the platform’s compliance with anti-money laundering standards.

Ignoring Self-Exclusion Requests
Multiple users have reported that Roobet failed to honor self-exclusion requests, allowing them to continue gambling despite acknowledging their addiction issues. One case involved a player from the U.S. who was able to create new accounts and deposit funds even after requesting self-exclusion, highlighting a disregard for responsible gambling practices.

Account Freezes and Withheld Funds
There are instances where Roobet has frozen user accounts and withheld funds without clear justification, particularly after significant wins. A notable case involved a New Zealander who won $3.26 million, only to have his account frozen and be accused of cheating, despite the platform’s “provably fair” claims. Such actions undermine trust in the platform’s fairness and transparency.

Poor Customer Support and Communication
Users have expressed frustration over Roobet’s lack of responsive customer support. Complaints include unaddressed emails, blocked live chats, and unresolved withdrawal issues. One VIP player reported being ignored despite having a substantial wagering history, indicating a lack of respect for loyal customers.

Phishing Scams and Security Vulnerabilities
Reports have emerged of users receiving phishing emails that mimic Roobet communications, leading to unauthorized withdrawals. In one case, a user’s account was compromised, and funds were withdrawn during active gameplay, suggesting potential security vulnerabilities within the platform.